Public, an Ian Schrager Hotel

Title: A Deeply Disappointing Stay – Not Worth the Hype As a recent graduate with a Master’s degree in Global Hospitality Management, I was hoping to end my program with a memorable graduation trip. Unfortunately, my experience at PUBLIC Hotel left me questioning whether I was simply unlucky—or if this hotel has been drastically overhyped by its social media presence. After a long flight with delays, I arrived at the hotel feeling exhausted. There was no staff at the entrance to assist or greet guests. Instead, I was left to figure out the self check-in process entirely on my own. What was most frustrating, however, was the lack of communication regarding my room: I had booked a suite that was actually two connecting rooms—one with a king bed and one with two doubles. Yet, no one informed me that there were two separate doors, and only one room was initially accessible. I spent the first part of the night thinking I had been given the wrong booking. When I went downstairs to ask the front desk, the staff member on duty gave me a cold, dismissive response, showing no intention of helping. His attitude made me feel like I was bothering him. Eventually, he informed me the room was a connecting suite—but the connecting door had not been opened. I couldn’t help but question whether the slick TikTok-style promotional videos for this property reflect the actual guest experience at all. I found them quite misleading. The condition of the king bedroom (Room 740) was particularly upsetting. It appeared that the room hadn’t been used—or cleaned—properly for quite some time. There was visible dust throughout, and a dark unidentified substance on the bedding. This was especially disappointing for my parents, who were visiting the United States for the first time to attend my graduation and spend Mother’s Day with my mom. What should have been a joyful and comfortable stay turned into a regrettable memory. If there is any positive aspect to mention, it is the Trip.com customer service team, who were responsive and helpful during the complaint process. Their efforts were appreciated. In short, this was one of the most expensive and most disappointing hotel stays I’ve ever experienced. For a brand that markets itself as forward-thinking and design-focused, PUBLIC Hotel failed to meet even the most basic expectations of hospitality service. I sincerely hope they take this feedback seriously—for the sake of future guests and their own reputation.

設計師酒店，有現代設計和活力氛圍感。雖然小，但空間格局合理，一人住也還舒適。酒店地理位置不錯，地鐵很方便。會選擇再次入住。

就説一下吧。。1. 除了房間費到店還要另外付度假村税強制加收55美元的access fee，裏面包括的內容就是大堂休息室和一個飲水機房間，也就是説喝個水要55美元。2. 這個費用裏面還不包含天台酒吧，不能免費參觀，週末需要500美元低消。3. 酒店宣傳的app手機房卡根本沒法用4.高樓層和低樓層兩種房型區別不大，五樓和八樓的差別，因為周圍樓房的遮擋都沒辦法看見曼哈頓或是中城，衹有頂樓套房和低消500的酒吧擁有這個景觀。5.裝修很好，高過紐約遍地臟地毯的平均水平，反感地毯的可以來這裏。6. 網站上寫着使用外國信用卡按金需要7天才能退還，實際上過了一個月壓根退都沒退。。。